Our 20-person after sales service team provides 5-7 days of installation, commissioning training, maintenance, process proofing, and technical Q&A for customers. Free software upgrade,lifetime maintenance.
If you need our after-sale service, please go to this page to submit your requirement.
After-sales service introduction
# Installation Service
We will supply the machine with User Manual in English or other language for installation, operation, maintenance and trouble-shooting. We can provide technical support and guidance by E-mail, Fax, Telephone, Skype, ICQ, WhatsApp and so on, to further assist you in case of some questions regarding installation, commissioning operation. (Recommend)
# Training Service
You can send technicians to Durmapress factory for free training courses. It is direct and efficient face-to-face training. Here we have well-assembled equipment, all sorts of tools and testing facility available for you to practice. What’s more, our engineers will give detailed and systemic guidance.
Training Period: 1-3 days (Recommend)
# Professional overseas service
Durmapress has senior engineers with more than 12 years’ experience to design and produce the advanced laser machine with optimal configuration. After-sale department can arrange engineer to provide door to door installation and training service. However, the Customer shall provide accommodation, round trip tickets and service charge of engineer.
Junior Engineer USD100 / day
Mid-level Engineer USD150 / day
Senior Engineer USD200 / day
# Multiple and Lifelong Technical Support
Multiple and Lifelong Technical Support are available on emails, phone calls, Skype, Teamviewer, Whatsapp, Facebook, Viber, Kakao and other online platforms to provide customers with professional solutions. And machine operating videos and User Manual will be attached with the machine to facilitate customers’ safe operation and laser business development. Besides, Durmapress after-sales team can be reached by 7*24h to offer rapid solutions for customers’ problems.
# Quality Guarantee Service
We guarantee the quality of machine (e.g. processing speed and working performance is the same as the data of samples making). We sign the agreement with detailed technical data.
We arrange final test before shipment. We run the machine for a few days, and then use customer’s materials for test. We will not arrange shipments unless making sure the machine has the best performance.
# “212″ Standard Service
We adhere to the concept of service-oriented and offer “212” service:
2: response in 2 hours
1: provide solution in 1 day
2: solve complaint in 2 days
Installation & Training
1 year of guaranty to assure stable quality. Durmapress also provides one year warranty.
Before the production, we have professional purchase department to select the machine parts to ensure the raw material is good enough, this is the first important step to manufacture machine.
During the production, we have professional technical engineers inspect the whole processing progress to ensure the machine quality.
After the production, we have to test more than 48 hours before delivery to ensure every machine is qualified.
Write us today
Write us today and our experts are ready to help. You can contact us by the contact form below or write us email or make a phone call!